FAQ

What are your hours?

  • Monday: Closed
    Tuesday: 10:00am - 7:00pm
    Wednesday: 10:00am - 7:00pm
    Thursday: 10:00am - 7:00pm
    Friday: 10:00am - 7:00pm
    Saturday: 10:00am - 7:00pm
    Sunday: 10:00am - 5:00pm

When will you open to the public?

  • We are open for in-store shopping starting Tuesday May 18th!
  • Masks are required for the unvaccinated.
  • Our online store will remain operational moving forward. We ask that you place orders at least the day prior to pick up to help keep fulfillment timely and ensure product availability.
  • If you would like to shop inside and also need to pick up an order please pick up outside before entering or after leaving the store.

How do I place an order?

  • Come visit us at 4508 Lee Hwy Arlington VA 22207
  • Place your order online shoparrowine.com or over the phone 703-525-0990. We fill orders in the order they come in over the phone and online.
  • We highly recommend placing your order ahead of time.
  • Fill up your cart with any products you see on our online store. We are constantly updating it with new products and adding inventory when products sell out. If you don't see what you are looking for, you can call us at 703-525-0990 or email us at wine@arrowine.com, cheese@arrowine.com or beer@arrowine.com.

How long will it take for my order to be ready?

  • Most orders take around an hour to fulfill but it varies based on the day of the week. It can take as few as five minutes if you're getting one bottle of wine on a Tuesday. Fridays and Saturdays are very busy for us and it can take up two hours to fill an order. If you need your order on Friday or Saturday we recommend placing it the day before or early in the morning.
  • Orders placed after 6:30pm on Fridays and Saturdays may not get filled that day. We are very sorry about this and will do our best to fill orders as fast as possible.
  • The best days to pick up your order are Mondays, Tuesdays and Wednesdays.

    Why has it been over an hour and I haven't gotten a "ready for pickup" email?

    • If it is a Friday or Saturday we are likely backed up on orders. You can give us a call to get an update on your order status, please call 703-525-0990.
      • We will sometimes change the local pickup fulfillment time to 2 hours when we are very busy.
    • It could be that we are waiting to fill your order.
      • Did you order a product that says (Arrives __Month/___Day)?
      • Did you order a Future/Tomorrow baguette in addition to other items?

    How do I pick up my order?

    1. Please be respectful of other customers picking up and do not crowd the pickup table.
    2. After you place your order you will receive an email confirming receipt of your order. You will receive a second email when your order has been filled and is ready for pick up.
    3. When you arrive please park in the front or back of the store. Please come inside or to the table out front and let us know your name. You can also call 703-525-0990.
    4. You will see tables set up outside, this is where we will place your order. 

    Do I have to pick up my order the same day I place it?

    • No. You can pick up your order whenever you'd like! You can leave us a note on the cart page telling us when you'll be by if it won't be the same day you place your order.

    What should I do if items are incorrect/missing from my order?

    • Unfortunately this can happen and we apologize in advance. Please give us a call at 703-525-0990 and we will fill the rest of the order right away and have it ready when you return. If you cannot return that day you can call us to request a refund.

      What kinds of precautions are you taking in the store?

      • Our staff are required to wear masks. The deli staff wears gloves at all times. Hands are washed and sanitizer is used frequently.

      Why isn't my gift card working!?

      • Is your gift card a physical credit-card-style gift card? Unfortunately these must be redeemed on our registers in store. You can also redeem this over the phone by providing us with the really long number on the back of the card. You can shop our store online and then call us with what you picked out. We apologize for this inconvenience.

      How can we support Arrowine?

      • Keep on shopping with us! You can buy gift cards on our online store. Please note these gift cards can only be redeemed online.

      How do discounts work?

      • Buy 6 bottles of regularly priced (not on sale) wines get 5% off. Buy 12 bottles of regularly priced (not on sale) wines get 10% off.
      • Email sale wines that receive a set by dollar discount are good for 5 days or until sold out. We sometimes extend these sales if there is sufficient availability. These products do not count towards hitting the 6 or 12 bottle levels.

      Do you ship?

      • No. We do not currently ship any products. You may be asked for a "shipping address" when checking out, but rest assured that your order will not be shipped to you.

      What do I do if I forgot to pick up my order and can i get a refund?

      • We can hold your order for you until you can pick up.
      • Please note that perishable items must be picked up within 7 days. Please note that we will not process refunds for perishable items that have been forgotten.
      • Non-perishable items such as wine and beer will be ineligible for a refund after 30 days.

      If you have any other questions please give us a call at 703-525-0990 or email us at wine@arrowine.com, cheese@arrowine.com, or beer@arrowine.com

      THANK YOU so much for continuing to shop with us and stay safe ❤️

      Last Update 11/1/21.